phebet Privacy Policy

1. Who We Are

phebet ("phebet," "we," "us," or "our") operates the online casino and sports betting platform accessible at phebet.org (the "Platform"). phebet is the data controller responsible for the personal data of users who register for and use the Platform. This Privacy Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications.

If you have any questions about this Privacy Policy or about how phebet handles your personal data, you may contact our support team via live chat available 24/7 on the Platform, or by writing to [email protected].

2. Data We Collect

phebet collects personal data from you in the following categories:

• Identity Data: Full name, date of birth, government-issued identification number, and copies of identity documents provided during account verification;
• Contact Data: Email address, mobile number, and residential address;
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account details), transaction history, deposit and withdrawal records;
• Account Data: Username, encrypted password, account preferences, bonus history, and gaming activity records;
• Technical Data: IP address, device type, browser type and version, operating system, and session data collected automatically when you access the Platform;
• Usage Data: Information about how you navigate and interact with the Platform, including pages visited, games played, session duration, and click-stream data;
• Communications Data: Records of your interactions with phebet customer support, including live chat transcripts and email correspondence.

phebet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or regulation (for example, in the context of responsible gaming assessments).

3. How We Use Your Data

phebet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your phebet player account, including verifying your identity and age in compliance with the 21+ requirement under applicable Philippine gaming regulations;
• Service Delivery: To provide you with access to the phebet game library, process your deposits and withdrawals, and deliver the services you have requested;
• Regulatory Compliance: To comply with applicable Philippine gaming regulations, anti-money laundering obligations, and other legal requirements, including the retention of transaction records and the reporting of suspicious activity to relevant authorities;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security incidents;
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion;
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services;
• Marketing: To send you promotional communications about phebet offers, bonuses, and new features, where you have consented to receive such communications or where phebet has a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting support;
• Platform Improvement: To analyze usage patterns and technical performance data in order to improve the phebet Platform and user experience.

4. Legal Basis for Processing

phebet processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and phebet, including account management, service delivery, and payment processing;
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including gaming regulations, anti-money laundering laws, and tax obligations;
• Legitimate Interests: Processing carried out in pursuit of phebet's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of direct marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

phebet does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment Processors: We share financial data with payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to the extent necessary to process your deposits and withdrawals;
• Game Providers: We may share account and session data with third-party game software providers to facilitate gameplay on the phebet Platform;
• Identity Verification Services: We may share identity data with third-party KYC (Know Your Customer) verification providers to fulfill our age and identity verification obligations;
• Regulatory Authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory authorities where required by law or in response to a lawful request;
• Law Enforcement: We may disclose personal data to law enforcement agencies where required by applicable law or where we believe disclosure is necessary to prevent or investigate criminal activity;
• Service Providers: We engage third-party service providers (e.g., cloud hosting, analytics, customer support software) who process personal data on our behalf under data processing agreements that require them to maintain appropriate security standards.

All third parties with whom phebet shares personal data are required to handle that data in accordance with applicable data protection laws and phebet's data security requirements.

6. Cookies & Tracking

phebet uses cookies and similar tracking technologies on the Platform to enable core functionality, remember your preferences, analyze usage patterns, and support security measures. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features;
• Analytical Cookies: Used to collect aggregated information about how users interact with the Platform, helping us identify areas for improvement;
• Functional Cookies: Used to remember your preferences and settings to provide a more personalized experience on the phebet Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phebet Platform.

7. Data Retention

phebet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering regulations;
• Customer support communications are retained for a period of three (3) years;
• Technical and usage data is retained for a period of two (2) years;
• Marketing consent records are retained for the duration of your account and for one (1) year following account closure.

Where personal data is no longer required, phebet will securely delete or anonymize it in accordance with our data retention procedures.

8. Data Security

phebet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data transmitted between your device and the phebet Platform, encrypted storage of sensitive account data, access controls limiting data access to authorized personnel only, and regular security assessments of our systems and processes.

While phebet takes data security seriously and implements industry-standard protections, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phebet will notify you and the relevant authorities in accordance with applicable law.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by phebet:

• Right of Access: You may request a copy of the personal data phebet holds about you;
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phebet's legal retention obligations;
• Right to Restriction: You may request that phebet restrict the processing of your personal data in certain circumstances;
• Right to Data Portability: You may request that phebet provide your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You may object to the processing of your personal data where phebet relies on legitimate interests as the legal basis for processing;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact phebet via live chat or at [email protected]. phebet will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

10. Children's Privacy

The phebet Platform is strictly intended for individuals who are 21 years of age or older, in accordance with applicable Philippine gaming regulations. phebet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the phebet Platform, please contact us immediately at [email protected].

11. Changes to This Policy

phebet reserves the right to update or modify this Privacy Policy at any time. Where material changes are made, phebet will notify registered users through the Platform or by email prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page. Your continued use of the phebet Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how phebet protects your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to phebet's handling of your personal data, please contact our support team:

• Live Chat: Available 24/7 through the phebet Platform
• Email: [email protected]

phebet is committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in the Philippines.